Refunds, Returns, and Commissions Policy
Because every Bell-Flater Design is as unique as the person it’s made for.
The Nature of Our Work
Each bag, accessory, or commissioned piece from Bell-Flater Designs is lovingly handmade and truly one-of-a-kind. Due to the personal nature of our work, most items—especially custom commissions—are not eligible for returns or exchanges. We don’t mass-produce or carry stock, so we cannot simply “swap out” an item. That said, your satisfaction means everything to us, and we will always do our best to make things right if something isn’t as expected.
Questions or Concerns?
We’re a small, passionate team that believes in the value of personal connection. If you have any questions about your order or our policy, please don’t hesitate to reach out.
Phone: (254) 677-6602
E-mail: Ashley@BellFlater.com
Thank you for supporting handmade, heart-crafted work. Your purchase helps keep the tradition of artisanal craftsmanship alive.
Commission Agreements (Non-Payment and Cancellations)
Non-Payment Policy
Because each piece is handcrafted, your commitment matters as much as ours.
When you commission a custom creation from Bell-Flater Designs, we dedicate time, materials, and creative energy specifically to your order. To ensure fairness and to protect our work, the following applies to all custom and commissioned projects:
-
Deposit Requirement
A non-refundable deposit (typically 50% of the quoted price) is required to begin any custom commission. This deposit secures your place in our work schedule and covers the cost of materials allocated to your project. -
Balance Due Before Delivery
The remaining balance must be paid in full before your finished item is shipped or delivered. We cannot release any custom work without final payment. -
Failure to Pay
-
If the remaining balance is not received within 14 days of completion notice, the project will be considered abandoned.
-
Abandoned projects may be retained, altered, or resold at our discretion. The deposit will not be refunded.
-
In the case of highly personalized items (such as embroidery or name-specific work), resale is not possible; the piece may instead be archived, donated, or otherwise disposed of.
-
-
Payment Plans
We understand that custom work is an investment, and we’re happy to discuss reasonable payment plans before work begins. Once agreed, the schedule must be honored. Failure to meet payment plan deadlines will be treated as non-payment. -
Ownership Rights
The completed piece remains the property of Bell-Flater Designs until full payment has been received.
Cancellation of Custom Orders
When you commission a custom item with us, we begin setting aside materials and scheduling work quickly—often within the first day. As such, the following policy applies:
-
Cancellation within 48 hours: If you need to cancel a commission please do so within 48 hours of confirmation, as after that time we’ll have started ordering and/or processing materials.
-
Cancellation after 48 hours: After 48 hours of confirmation, we can only offer a 50% refund (of the full price – In other words, the deposit is already invested and can not be returned,) as materials have already been purchased and the process has begun.
- Cancellation after 96 hours: We cannot issue refunds after this time as work on your order is well underway, especially on pieces that include embroidery or highly personalized features.
-
Non-refundable commissions: Any project with embroidery, name personalization, or uniquely sourced materials is considered final once production begins.
We’re always happy to work with you during the design phase to make sure everything is just right before we start stitching.
Repairs Over Replacements
Because our items are handcrafted, replacement isn’t always an option. However, if something arrives damaged or there’s a quality issue, please contact us right away. Whenever possible, we prefer to repair the item rather than replace it. This ensures that your original, unique piece stays yours—and stays beautiful.
Return Eligibility (Non-Custom Items Only)
For any non-custom items (such as ready-made accessories), returns are accepted within 30 days of delivery. To be eligible:
-
The item must be unused and in its original condition.
-
A receipt or proof of purchase is required.
-
Return shipping is the responsibility of the customer.
Please note that sale items, digital downloads, gift cards, and personal care items are not eligible for return.
Refund Process
Once we receive your return and inspect it, we’ll let you know if it qualifies for a refund. If approved, refunds are processed to your original payment method within 7 to 10 business days.
Gift Returns
If you received an item as a gift and it was marked as such at checkout, we’ll issue a gift credit once your return is received and approved. If the gift was not marked or sent to the original buyer, any refund will go to the original purchaser.
Shipping Returns
Please contact us first at Ashley@BellFlater.com or by phone at (254) 677-6602 before returning any items. We’ll guide you through the process and let you know the best return address.
-
Return shipping costs are non-refundable.
-
We recommend using a tracked shipping method for valuable items, as we cannot guarantee receipt without it.